Contact Us

Call Us

1800 635 960


Level 1, 215 Spring St
Melbourne 3000

Opening Hours

Monday to Friday
8:30am - 5pm

Resolution Centres

Our central Resolution Centre is located at Level 1, 215 Spring Street, Melbourne.

We also hold conciliation conferences at our Regional Resolution Centres located in Bendigo, Ballarat, Geelong, Morwell, and Wangaratta.

You can select to have your conference held regionally as part of your Application for Conciliation, or by contacting us.

Feedback and complaints

We are committed to providing Victorians with an efficient, fair and affordable service that allows everyone to move forward to help resolve workplace injury compensation disputes. If you have a complaint, feedback or a suggestion, we want to hear about it.

When handling your complaint, we will:

  • provide information that is helpful, accurate and easy to understand
  • be courteous and considerate in our communication
  • promptly respond to complaints

We will provide you with a response within 28 days. If your issue is complex or if more information is required, we may require more time to respond, but we will let you know if this is the case.

To make a complaint, provide feedback or make a suggestion, please email

External support services

We understand that when a dispute occurs it can be a difficult, stressful time. We have a skilled and supportive team on hand to guide you through conciliation and arbitration processes. We can also help you to access a range of support services you might find useful: