Feedback and complaints
We are committed to providing Victorians with an efficient, fair and affordable service that allows everyone to move forward to help resolve workplace injury compensation disputes. If you have a complaint, feedback or a suggestion, we want to hear about it.
When handling your complaint, we will:
- provide information that is helpful, accurate and easy to understand
- be courteous and considerate in our communication
- promptly respond to complaints
We will provide you with a response within 28 days. If your issue is complex or if more information is required, we may require more time to respond, but we will let you know if this is the case.
To make a complaint, provide feedback or make a suggestion, please email firstname.lastname@example.org.