Our Resolution Centre is now open and we are offering face to face conciliation conferencing and arbitration hearings for more information, see our Attending WIC Fact Sheet.

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    The Workplace Injury Commission helps Victorians find a way forward.

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    What is conciliation?

    Our conciliation service is informal and free. If you're an injured worker with a workplace compensation dispute, it gives you the opportunity to come together with others involved in it to find a way forward as quickly as possible.

    The stages of conciliation

    • Application

      The conciliation process starts when you send an Application for Conciliation form to us.
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    • Pre-conference

      Once your application is accepted, we'll ask you and others involved in the dispute to provide more information. This will be exchanged between those involved in dispute, except your employer.
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    • Conference

      A conciliation conference is a meeting where a Conciliation Officer will help you and those involved in the dispute try to resolve it. It’s an opportunity for everyone to be heard.
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    • Outcome

      There are several potential outcomes of conciliation, depending on the dispute and the people involved. If you haven’t been able to reach a resolution at a conference, you may be able to go to arbitration or Court.
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    What is arbitration?

    Arbitration is a service we offer which provides a final decision for workplace compensation disputes that haven’t been resolved through conciliation. If you're an injured worker with an eligible dispute, it gives you a quick, informal alternative to going to court.

    The stages of arbitriation

    • Application

      The arbitration process starts when you fill out an application for arbitration called a Referral for Arbitration.
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    • Pre-hearing

      Once your application is accepted, we'll ask you and others involved in the dispute to provide more information. This will be exchanged between those involved in dispute, except your employer.
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    • Hearing

      An arbitration hearing is a meeting run by an Arbitration Officer who discusses the issues in dispute with those involved.
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    • Determination

      A determination is a final decision made by an Arbitration Officer about the dispute or part of the dispute. Those involved in the dispute must follow our final decision.
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